Because We want to demonstrate Our commitment to your privacy, We want to notify you of:
If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at firstname.lastname@example.org or by phone at 1.800.994.4060.
Types of Information Collected
We collect personal and non-personal information that you provide to Us when using this Website or that you provide to Our Customer Service Department when communicating with Us offline or via e-mail.
We also collect non-personal information about users of the Website. The non-personal information we collect on this Website is information that by itself cannot be used to identify or contact you, such as demographic information and other anonymous statistical data relating to the use of this Website. For example, we collect and store certain non-personal information automatically whenever you interact with this Website, including your IP address, browser information and reference site domain name. We also collect non-personal information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Website and to provide Our customers with a fulfilling shopping experience.
Cookies, Web Beacons and Targeted Advertising
Also, like many web sites, We use "cookies," which are files stored on your computer's hard drive by your browser. These cookies help Us identify Our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features of the Website. Cookies also allow Us to hold selections in your shopping cart when you leave Our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.
Most browsers provide you with the option to set your browser to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. The last of these, of course, means that certain personalized services cannot then be provided to you and accordingly you may not be able to take full advantage of all of the features on Our Website.
Ordering from Our Website
From time to time, We use the purchases you make to customize Our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve Our Website's design and provide Our customers with a fulfilling shopping experience.
Opening an Account
Corrections/Updates to your Account
You can correct your account data by clicking on "My Account". If you have any questions or concerns about correcting or updating your Account, please contact Our Customer Service Department.
From time to time, We will contact you about sales, special offers and new site features if you agreed to be included in Our email lists when you completed a purchase transaction with Us. To customize the information you want to receive from Us, simply sign on and select the specific information you wish to receive. To opt out of any or all communications, contact our Customer Service Department by email at email@example.com or by phone at 1.800.994.4060.
Online Gift Certificates, Gift Cards and Offer codes
If you send an online gift certificate, gift card or offer code to a third party, you must provide Us with the recipient's name and e-mail address. We only use this information to deliver such gift certificate or gift card.
Our Third Party Relationships
We have established several relationships with third parties vendors to best serve Our customers and to operate this Website.
Order Fulfillment and Customer Service: Broad Street Fulfillment, INC provides customer order fulfillment and shipping services and customer service on Our behalf. This vendor has access only to information needed to accurately fulfill and ship orders that are processed to provide customer services. These vendors have agreed to not use any personally identifiable information of customers for any other purpose. Credit Card Processing: We use a third party (Authorize.net) to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes. Website Evaluation, Marketing and Promotions:From time to time, We may engage other third parties to assist in providing Website evaluation services, marketing, order processing, fulfillment and shipping services, as well as customer service. In addition, We may engage third parties to provide services such as fraud protection and credit risk reduction, product customization, data analysis and data cleansing. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services. Also, you permit Us to share your personal information in response to a court order, subpoena, government investigation, or as otherwise required by law. We may transfer your personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event. Additionally, We may share non-personal, non-individual statistical information with Our marketing partners, advertisers or other third parties for research purposes. That is, We will not tell Our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.
We use Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on the Website is when you are making a purchase. On the checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their user ID (your email address) and password. This password is for your protection. If you don't have your password, there is a link that reads "Forgot your password?" Click on this for instructions on how to get your password.
If We are going to use your personally identifiable information in a manner different from that stated at the time of collection, We will notify you via email. You will have a choice as to whether or not We use your information in this different manner. In addition, if We make any material changes in Our privacy practices that do not affect user information already stored in Our database, We will post a prominent notice on the Website notifying users of the change. In some cases where We post the notice, We will also email users who have opted to receive communications from Us, notifying them of the changes in Our privacy practices.
Questions about Our Policies
If you have any questions regarding your privacy or any of Our policies, please contact our Customer Service Department by email at firstname.lastname@example.org or by phone at 1.800.994.4060.